Solid insurance protection is built on values. At Universal North America, “Listen,” “Aim High” and “Lead by Example” are the core values we do business by.
> Listen. When a crisis happens, you want someone to answer your call. Promptly. Universal North America has caring professionals standing by 24/7. And our customer service is better than good; it’s exceptional.
> Aim High. At Universal North America, we bring our “A” game. Every day. We follow a conservative investment strategy, allowing us to grow steadily and maintain the resources to keep our promises.
> Lead by Example. Dependability doesn’t just happen. At Universal North America, we know it’s not what we say, but what we do that matters. That’s why we practice disaster preparedness with frequent simulation exercises and keep our Mobile Catastrophe Response Unit in a perpetual state of readiness.
Universal North America offers a variety of coverage including Homeowners, Dwelling Fire, Condominium Unit Owners, Renters, Flood, Earthquake, Hurricane, Equipment Breakdown, Businessowner and Commercial Residential insurance protection. (Not all coverages are available in all states.)
About our parent company, Universal Group, Inc.
Universal North America is a wholly owned subsidiary of Universal Group, Inc. in Puerto Rico. With extensive insurance knowledge, experience and commitment to quality and service, Universal Group, Inc. is Puerto Rico’s principal supplier of property/casualty, auto and life insurance, policy financing and investment products.
Universal Group’s mission is to listen, learn and respond on behalf of our customers:
- to lessen everyday risks
- to recover from the unexpected
- to plan for the future
We ensure and protect the financial strength, technological innovation and personal integrity of Universal in order to anticipate and satisfy our customer’s needs, today and long into the future.
Universal Insurance Company of Puerto Rico is determined to be the best insurance provider, one that protects our values and our clients. Our vision at Universal Group is to focus and intensify the energy, earnings and life potential of each and every client. We will liberate clients from undue worry, protect them from unplanned loss and save them unnecessary hassle. We will provide an expanding menu of insurance and financial products and services that solve real-world problems and that provide a reliable return on investment. We will support these efforts with a level of client service that routinely exceeds expectation. We will treat our providers, our vendors, and each other with the same high level of regard and respect, and recognize that opportunity created for each individual ultimately serves and strengthens the collective good. These actions will systematically pave the way to Universal becoming a full service financial organization, unmatched in its ability to innovate and unrivaled in its levels of client confidence, loyalty and trust.